Privacy statement

Who we are

Autoschadebedrijf Hilversum is responsible for the processing of personal data as described in this privacy statement. We are based at Nieuwe Havenweg 16B in Hilversum.

Do you have questions about how we handle your data? Then you can contact us using the details at the bottom of this statement.

• Name: Autoschadebedrijf Hilversum
• Address: Nieuwe Havenweg 16B, Hilversum
• Email: info@autoschade-hilversum.com
• Telephone: 035 631 37 83
• WhatsApp: +31 6 30 43 99 77
• Website: www.autoschade-hilversum.com

Which personal data we process

We process personal data that you provide to us yourself, for example when you fill in the quote form, call us, send a WhatsApp message, send an email or visit us. We do not collect more data than is needed to handle your request or the claim properly.

• First and last name
• Contact details, such as email address and telephone number
• Registration number and details of your vehicle
• Description of the damage and your request
• Photos of the damage that you upload via the quote form
• Any additional information you provide us about the damage or its handling

What we use your data for

We use your personal data solely for the purposes for which you provide it to us and for purposes that are closely related to these.

• Drawing up and issuing a no-obligation quote based on your request and the photos supplied
• Making appointments and carrying out the body repair
• Maintaining contact with you about your request, appointment or the carrying out of the work
• Handling the damage, where applicable in consultation with your insurer or leasing company
• Taking care of invoicing and financial administration
• Meeting legal obligations, for example in the field of administration and taxes

Legal grounds for processing

We only process your personal data when there is a legal basis for it under the General Data Protection Regulation (GDPR). Depending on the situation, we rely on one or more of the following grounds.

• The performance of an agreement with you or taking steps at your request prior to entering into an agreement, such as drawing up a quote
• Meeting a legal obligation, for example keeping invoices for the tax authorities
• Our legitimate interest, for example to be able to communicate with you about your request and to carry out our services properly
• Your consent, in the cases where we ask for it; you can withdraw this consent again at any time

How long we keep your data

We do not keep your personal data longer than is necessary for the purposes for which it was collected, or for as long as we are legally obliged to do so.

Data from a quote request that does not lead to an assignment, including uploaded damage photos, we do not keep longer than is needed to handle your request and possibly follow it up. Data that forms part of our financial administration, such as invoices, we keep for the statutory tax retention period of seven years.

Sharing data with third parties

We do not sell your personal data to third parties. We share your data only when this is necessary for the provision of our services or to meet a legal obligation.

With parties that process personal data on our behalf, we make agreements to ensure an appropriate level of security and confidentiality, for example through a data processing agreement.

• Your insurer or leasing company, only insofar as this is necessary for handling your damage
• Our email and hosting provider, which makes our website and email technically possible
• Any suppliers or subcontractors, insofar as this is necessary for the repair of your vehicle
• Government authorities, when we are legally obliged to do so

Security of your data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. For example, we use secure connections and limit access to your data to people who need access for their work.

Do you have the impression that your data is not properly secured or are there signs of misuse? Then please contact us using the details at the bottom of this statement.

Cookies

Our website uses a limited number of cookies. Cookies are small text files that are stored on your device when you visit the website.

We use functional cookies. These are necessary for the website to work properly and to remember your preferences, for example your language choice. No consent is required for functional cookies.

On our contact page we show an embedded Google Maps map so you can easily find our location. Google may place cookies and process data via this embedded map. Google's privacy policy applies to this processing. If you wish to prevent this, you can refuse or delete cookies via your browser settings.

You can always manage, block or delete cookies yourself via your browser settings. Please note that this may mean the website no longer works fully.

Your rights

Under the GDPR you have various rights with regard to your personal data. You can submit a request to exercise these rights to us using the contact details at the bottom of this statement. To make sure the request was made by you, we may ask you to identify yourself. We respond to your request as quickly as possible and in any case within the statutory period.

• Right of access to the personal data we process about you
• Right to correction of inaccurate or incomplete data
• Right to erasure of your data
• Right to restriction of processing
• Right to object to the processing
• Right to portability of your data (data portability)
• Right to withdraw a given consent at any time

Filing a complaint with the Dutch Data Protection Authority

Do you believe that we are not handling your personal data carefully? Then we would appreciate it if you contacted us first, so we can reach a solution together.

In addition, you always have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the privacy supervisor in the Netherlands.

Contact for privacy questions

Do you have questions or comments about this privacy statement or about the way we handle your personal data? Then please feel free to contact us.

• Autoschadebedrijf Hilversum
• Nieuwe Havenweg 16B, Hilversum
• Email: info@autoschade-hilversum.com
• Telephone: 035 631 37 83
• WhatsApp: +31 6 30 43 99 77

Changes to this privacy statement

We may amend this privacy statement from time to time, for example when our services or the applicable laws and regulations give cause to do so. You can always find the most current version on our website. We recommend that you consult this statement regularly.