Terms and conditions

Definitions and applicability

In these terms and conditions the following definitions apply: "we", "us" or "Autoschadebedrijf Hilversum" means the business based at Nieuwe Havenweg 16B in Hilversum; and "customer" means any natural or legal person who enters into an agreement with us or requests a quote.

These terms and conditions apply to all quotes, offers, assignments, agreements and work between us and the customer, unless expressly agreed otherwise in writing. Deviations apply only when we have confirmed them in writing.

Quotes and offers

All our quotes and offers are without obligation and indicative. We aim to issue a quote based on photos supplied by you within 24 hours.

A quote based on photos is an estimate. The definitive price and scope of the work can only be established after assessment of the damage to the vehicle itself. If that assessment shows that the work or the costs differ from the quote, we will contact you about this first before we carry out the work.

Formation of the agreement

An agreement is formed at the moment you accept our quote or offer, or at the moment we begin the work on your instructions.

When you give an assignment without a quote having been issued, the agreement is formed at the moment we accept the assignment or begin carrying it out.

Prices

The prices stated on our website and in our communications are guide prices and, where applicable, we state them as "from" prices. These prices are indicative and serve as a first impression; no rights can be derived from stated guide prices.

VAT may apply to our prices. Whether and to what extent this is the case, we state in the quote or on the invoice. The final price is determined by the work actually to be carried out and the materials and parts required for it.

Performance and timeframes

We carry out the work to the best of our insight and ability and in accordance with the requirements of good craftsmanship.

Timeframes stated by us for performance and delivery are always indicative and do not count as strict deadlines, unless expressly agreed otherwise in writing. A stated timeframe may be affected, among other things, by the availability of parts or by work that only turns out to be necessary during performance. In the event of an expected overrun of a timeframe, we will inform you as soon as possible.

Guarantee on repair and spray work

We stand behind the quality of the body repair and spray work we carry out. For defects that result from a shortcoming in our performance, we repair these free of charge or carry out the work again, at our discretion.

The guarantee does not apply to defects that have arisen through normal wear and tear, through improper use or insufficient maintenance, through external causes such as new damage or accidents, or through modifications or repairs carried out by third parties. A claim under the guarantee can only be made when the outstanding invoices have been paid in full.

Payment

Payment must be made in the manner and within the period stated on the invoice or in the quote. Unless agreed otherwise, payment must take place before or at the moment the vehicle is collected after the repair.

In the event of late payment you are in default. In that case we are entitled to charge the statutory interest and reasonable collection costs, with due observance of the applicable statutory rules.

Retention of title and right of retention

All parts and materials delivered and fitted by us remain our property until the customer has paid all related invoices in full.

Until the moment of full payment we are entitled to keep the vehicle and the associated items in our possession (right of retention), with due observance of the applicable statutory rules.

Liability

Our liability is limited to what is set out in this provision. We are liable only for direct damage that is the direct result of a shortcoming attributable to us in the performance of the agreement.

Our liability is in all cases limited to at most the invoice amount of the relevant assignment, and to the amount that is paid out by our insurance in the case at hand. We are not liable for indirect damage, including consequential damage, lost profit, missed savings and damage due to business interruption. The limitations set out in this article do not apply when the damage is the result of intent or deliberate recklessness on our part.

Courtesy car and collection and delivery service

If agreed, we may provide you with a courtesy car during the repair and we may make use of a collection and delivery service. The availability of this may vary from situation to situation.

When using a courtesy car, the customer must use the vehicle carefully, hold a valid driving licence and adhere to the arrangements we make about this. The customer is liable for damage to or caused by the courtesy car that arises during the period of use, insofar as this is not covered by insurance and is attributable to the customer, with due observance of the statutory rules.

Force majeure

We are not obliged to fulfil any obligation when we are prevented from doing so as a result of force majeure. Force majeure means any circumstance beyond our control through which fulfilment is wholly or partly prevented, such as suppliers failing to deliver or failing to deliver on time, malfunctions, or other unforeseen circumstances.

If a force majeure situation lasts longer than is reasonably acceptable, both parties are entitled to dissolve the agreement for the part not yet carried out, without any obligation to pay compensation arising as a result.

Complaints and complaints procedure

We do our utmost to repair your vehicle expertly. If you nevertheless have a complaint about our work or services, we ask you to make this known to us as soon as possible and in any case within a reasonable period after discovery, using the contact details at the bottom of these terms.

We take every complaint seriously, confirm receipt and aim to reach a suitable solution together with you. Submitting a complaint does not release you from your payment obligation.

Applicable law and competent court

Dutch law applies exclusively to all quotes, agreements and work between us and the customer.

Disputes arising from or connected with our agreements are submitted to the competent court in the Netherlands, with due observance of the applicable statutory rules.

Contact

Do you have questions about these terms and conditions? Then please feel free to contact us.

• Autoschadebedrijf Hilversum
• Nieuwe Havenweg 16B, Hilversum
• Email: info@autoschade-hilversum.com
• Telephone: 035 631 37 83
• WhatsApp: +31 6 30 43 99 77